This book is the first systematic study of the genesis, operation and outcomes of ADR in Ireland. ADR innovations are examined in the context of long-run changes in the pattern of conflict in the workplace and against the background of commercial and regulatory developments bearing on organizations. The book draws on the views and experiences of HR managers, union officials, mediators and facilitators charged with handling conflict in the workplace and presents a series of detailed case studies of ADR innovations in major private and public sector organisations. Managing Workplace Conflict is a seminal textbook and an indispensable resource for students and professionals working in the growing field.

Publisher: Institute of Public Administration (IPA)